The Logical Level model in Business NLP contains a number of different levels, and a hierarchy which illustrates the relationship between the parts. Change in Business NLP can happen at one or more of six levels:
- The environment level describes the situation. This level answers the questions where? when?and with whom?
- The behaviour level refers to what people say and do within the environment. It answers the question what?
- The capabilities level includes the skills and knowledge that direct people’s behaviour in the environment. This answers the question how?
- The beliefs and values level encompasses those things that are true and important to people within the situation. They answer the question why?
- The identity level is people’s sense of self or their roles. It answers the question who?
- The purpose level is about how people connect to something bigger than themselves. It answers the question what for?
Although we present the levels to you in 11-1 as a hierarchy, looking
at them as a network of interrelationships or a series of concentric circles
is also helpful, because all the levels relate to each other. The visual of the
model simply creates some structure and understanding about how it works.
In many instances, gathering information at the lower levels on the diagram is
easier than at the higher levels. So, for example, a company would find doing
an audit of the buildings (environment) easier than measuring whether the
values of the organisation are being realised by the leaders and employees
(beliefs and values), or assessing its image in the marketplace (identity). Each
level impacts those above and below it; the key value of the model is that it
provides a disciplined way to unpack the structure of your experience, which
is the essence of Change in Business NLP.